Frequently asked
questions

Have questions? We have answers!

Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.

Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged.

The most common reasons an order might be canceled are:

  • Limits on available quantities
  • The item is out of stock
  • Price or other listing errors
  • Additional information is needed by our Credit and Fraud Avoidance department
  • Unavailable carrier or shipping method

We will send you an email if any part of your order is canceled or if we need more information to process your order.

Most orders within India qualify for free shipping without any additional charges. For orders shipped outside of India, applicable shipping charges will be incurred. Once your order is received, we will contact you via email to provide details regarding shipping and any associated charges.

You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.

Why don’t Shop deliver to me?

We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.

You can change your address after placing an order only if you meet all 5 criteria:

  • Seller has not arranged shipment for your order.
  • You have not made payment or payment has not been confirmed.
  • You have not requested a change of address for the order before. Delivery address can only be changed once for each order.
  • New address does not incur higher shipping fee.


If you meet all the above criteria, you may proceed to change your delivery address. Contact us via mail.

If seller has yet to ship the order, you may proceed to cancel your order. Kindly inform the seller via Chat that you need to cancel in order to change the address. However, do note that the cancellation request is subject to seller’s approval. If the seller rejects your cancellation request, the order will proceed as per usual. 

How can we help you?

Our crew of superheroes are standing by for Help & Support!

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